Unify WhatsApp, Facebook Messenger, Instagram, Email, Web Chat, and Telegram into one inbox. Never miss a message. Reply to any customer, from any channel.
HelaDesk brings your customer conversations, workflows, and team into one place. No more switching tabs, missing messages, or losing context.
WhatsApp, Facebook Messenger, Instagram DM, Email, Web Chat, and Telegram in one view. Reply from any conversation without leaving the app.
Native Meta Cloud API. Approved message templates. Automatic 24-hour session handling. Media, buttons, and quick replies supported.
Turn conversations into trackable tickets. Set response deadlines. Route by team, category or priority. Never lose a request.
Auto-route tickets by keyword. Tag incoming messages automatically. Escalate stale conversations. AI-drafted replies help agents respond faster.
Add agents, assign roles, leave internal notes. Track who's replying and who's overwhelmed. Canned responses for consistency.
Install HelaDesk on iPhone, Android, Mac and Windows in one click. Push notifications work. No app store. No update delays. Works offline.
Add your logo and colors. Route customers to support.yourcompany.com. HelaDesk stays invisible, your brand stays front and center.
Bill in Naira, US Dollar, Euro, Pound Sterling, Cedi, and more. Local payment methods supported. No forex headaches.
Live metrics on every conversation, agent, and channel. Know what's working. Spot what isn't. Improve continuously.
No sales calls. No integration consultants. Sign up, connect your channels, invite your team. Your first customer conversation lands in HelaDesk today.
Link WhatsApp Business, Email, Web Chat, Facebook Messenger, Instagram, and Telegram in a few clicks. We handle the API tokens, webhooks, and verification.
Set up teams, categories, response deadlines, and routing rules. Drag-and-drop automations decide who sees what, when, and how fast it needs a reply.
Your team logs into one unified inbox. Every customer message from every channel arrives ready to reply. Agents pick up conversations, add notes, and never lose context.
Start free. Upgrade when your team does. No hidden fees, no forced annual contracts, no forex surprises.
If yours isn't here, we're happy to answer it directly. Reach out anytime.
HelaDesk unifies WhatsApp Business, Email, Facebook Messenger, Instagram DM, Web Chat, and Telegram in one inbox. Your team responds from any conversation, on any channel, without switching apps. SMS, LinkedIn, and other channels are on our roadmap.
Yes. HelaDesk includes native connectors for CenTrac360, our sister ERP for schools and multi-institutional organizations, plus REST APIs and webhooks for connecting to SAP, Oracle NetSuite, Odoo, Zoho, Salesforce, or your in-house databases. Enterprise plan customers get dedicated integration support and can request custom connectors.
We detect your country automatically and display prices in your local currency: Naira, US Dollar, Euro, Pound, Cedi, Kenyan Shilling, Rand, and more. You can switch anytime using the picker in the pricing section. Prices are set per market, not converted from live exchange rates. That means currency swings won't change your bill month to month.
Your subscription is locked at the price you signed up at. If we raise prices tomorrow, you keep today's price on renewal for at least 12 months. After that, we give 60 days' notice before any change. If we lower a price, you automatically get the better rate. Founding customers get their prices locked forever.
Yes, for the Meta-owned channels. WhatsApp Business, Facebook Messenger, and Instagram DM messages may incur charges from Meta based on category and volume. These go directly to Meta, not to us. HelaDesk shows real-time estimates before you send, so nothing surprises you at the end of the month. Email costs depend on your chosen provider (SendGrid, Mailgun, Amazon SES, or your SMTP server). Telegram and Web Chat are free from third parties.
Yes. We import tickets, conversations, contacts, tags, and agents from Zendesk, Freshdesk, Intercom, HubSpot Service, and most major helpdesks. Import is included on all paid plans. For Growth and Enterprise customers, our team runs the migration for you at no extra cost.
Every tenant's data lives in an isolated logical partition. Storage is encrypted at rest, all traffic is TLS-encrypted. Passwords use Argon2id hashing. Enterprise plan includes SSO, custom domain, and per-request audit logs. GDPR data export and deletion are supported on all plans. Your data is yours. You can walk away with it anytime.
No. Sign up for the Free plan with just an email address. No card required. When you're ready to upgrade, we accept Paystack, Flutterwave, Stripe, PayPal, direct bank transfer for Nigerian banks, and card payments in all supported currencies.
Send us a message. A real person from our team will get back to you within a few hours.
Sign up when we launch. No credit card. No sales calls. Start free, upgrade when your team does.